Reference

How We Handle Your Account Information

We collect what we need to operate your account, process your bKash, Nagad and Rocket deposits, and keep your sessions secure. This policy explains what we gather, how we use it, and your rights to request changes or deletion.

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5888 How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We encrypt account credentials and payment details in transit and at rest. Session tokens expire after inactivity to prevent unauthorized access. Wallet transaction logs are stored separately from public-facing systems. Below are the key practices we follow to keep your data secure and give you control over what we hold.

Encryption Standards

Your password, mobile number and payment identifiers are encrypted using industry-standard protocols. We do not store your bKash, Nagad or Rocket PIN; those stay with your wallet provider. Session data is hashed so even internal staff cannot read your credentials.

Cookie Management

We use cookies to keep you logged in, remember your language choice, and track device fingerprints for fraud prevention. You can disable non-essential cookies in your browser settings. Turning off cookies may require you to log in again each visit.

Data Retention

Active account records stay on file as long as you use the platform. After account closure, we retain transaction logs for a limited period to handle disputes and meet accounting requirements. Request deletion and we will remove personal identifiers once the retention period ends.

Access Requests

You can request a copy of the data we hold about you, ask us to correct errors, or request account deletion. Contact us via live chat or email with your registered mobile number. We verify your identity before releasing or modifying records to protect against impersonation.

POLICY CONTACT

Reach Us About Privacy Questions

If you want to review what data we hold, request corrections, or ask how we process your wallet transactions, contact us through any channel below. We handle privacy requests separately from general support tickets to give them proper attention.

Team online

Live Chat

Open the chat widget in your account dashboard or from the homepage footer. Agents route privacy questions to the data-handling team and you'll receive a response during the same session or via follow-up email.

Email Support

Send your request to the support address listed in the contact page footer. Include your registered mobile number so we can verify your identity. We aim to reply within a reasonable timeframe with confirmation or next steps.

Account Settings

Log in and open account settings to update your email, mobile number or language preference directly. For deeper requests like data export or account deletion, use live chat or email to start the formal process.

Common Privacy Questions

We collect your mobile number, email address, device identifiers and payment details for bKash, Nagad or Rocket verification. Session logs track login times and IP addresses to prevent duplicate access and detect fraud.

We share minimal transaction details with payment processors to clear your deposits and withdrawals. We do not sell your data to advertisers or unrelated companies. Data stays internal except where required to operate the payment flow.

Contact us via live chat or email with your registered mobile number. We verify your identity then provide a data export or process account deletion. Deletion removes personal identifiers after we meet retention obligations for transaction records.

We use session cookies to keep you logged in, preference cookies to remember language settings, and fingerprint cookies for fraud detection. You can disable non-essential cookies in your browser; essential cookies are required for account access.

We retain transaction logs for a limited period after account closure to handle disputes and meet accounting requirements. Personal identifiers are removed once that period ends. Active accounts remain on file as long as you use the platform.

No. Deposit and withdrawal records are private to your account. We do not display transaction amounts, payment methods or wallet identifiers to other users. Only you and internal support staff with proper authorization can view your payment history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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